Strawberry Rose Farm Returns Policy

Returns & Refunds

We want you to be delighted with your shopping however we do understand that occasionally this is not always the case. So, if you are unhappy with anything we would rather know about it. If you have an issue with your delivery or wish to return a product or report a damaged product, please email us at help@strawberryrosefarm.co.uk.

If you have any other questions regarding your order, please do get in touch with us at help@strawberryrosefarm.co.uk

You the customer must contact us at  help@strawberryrosefarm.co.uk within 5 working days if your parcel has not been received within the allocated shipping time. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost.

If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £2 refund transaction fee plus the cost of shipping if we have already sent it out to you.

14 Day Returns

Non defective products can be returned within 14 days of your order date. In new condition with all original packaging, material and invoice/receipts for a refund, minus the original shipping cost. All items purchased are made pursuant to a shipping contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.